Held in conjunction with the Dallas ITEC trade show and conference,
April  17, 2002  at the Dallas Convention Center Center, Rooms 301/302
(Click here for DIRECTIONS to the Dallas Convention Center)
2-4 pm - MIT Forum participants may attend the Dallas ITEC trade show (http://events.goitec.com/features/default.asp?ec=DAL02)
4:30 pm - Reception (sponsored by Baker Botts, LLP)
6:00 - 7:30 pm - Program presentation
Admission with a $10 donation at the door, but FREE to those who pre-register by noon, April 15. 
For reservations call Mary Langford at 972-377-4554, or email to mitforum@juno.com

E-talk: Reinventing a Telecom Leader

Moderator:

• Neil Kaden, Principal, circleNK

Presenter:

• Scott Shute, President and CEO, e-talk Corporation

Panelists:

• Michael Camp, President and CEO, VocalData

• Gary Crockett, former CEO, IEX Corporation

• Max Hopper, Principal,  Max D. Hopper Associates, Inc.

• Scott Klein, Director of Call Center Technology, Verio, Inc.

Program:

e-talk Corporation, headquartered in Irving, Texas, is a global leader of contact center performance management solutions for the enterprise contact center operations. Scott Shute, President and CEO, will present a case study of e-talk as part of the April 17, 2002 MIT Enterprise Forum at the Dallas ITEC conference at the Dallas Convention Center.

Telecom companies have been hit hard in the recent economic downturn but there are some sectors that are moving forward. Call center technology, so essential to customer acquisition and customer retention in a tight economy, has been a bright spot in the telecom sector in recent times.

A company that was once the creator and leader in the call center recording space has fashioned a strategy to regain its premier position. Scott Shute, President and CEO of Irving, Texas-based e-talk Corporation, will explain his plan to return e-talk to its position as a dominant player in the call center industry. A panel of industry experts, customers and partners will advise him on how they would recommend that he deal with the challenges the company faces.

Call center technology is important to meet the growing demands placed upon contact centers. Managers are demanding solutions that improve productivity, reduce cycle times, and integrate with existing enterprise applications. To meet these demands, e-talk has evolved its core product offerings to incorporate transaction recording, performance evaluation, customer surveys, results-oriented training, analytical reporting and the opportunity for real-time customer feedback into one inclusive product. By offering an intelligent system, e-talk enables call centers to align business processes with the customer perspective. This successfully builds stronger customer loyalty, lowers overall support costs, increases productivity and efficiency within contact center operations, and increases revenue.

Admission is $10 at the door, but FREE to those who pre-register by noon, April 15. For reservations and details of this program, call Mary Langford at 972-377-4554, or email to mitforum@juno.com. For for further details visit http://www.mitforum.com

 

Bio:

Scott Shute, President & CEO

As president and chief executive officer, Scott Shute is responsible for setting the overall strategic vision for e-talk Corporation. Shute has more than 15 years of experience in call center technology and the customer service industry. He is a proven leader in operations, customer relations, management and information systems ranging from start-ups to multi-million dollar companies. His prior experience and success enable Shute to direct and drive the vision for e-talk as the 18-year-old company continues to dominate the call center software solutions market.

Shute was an e-talk customer, prior to joining their team. He served as the call center national director for Verio, Inc., the world's largest Web hosting company. Shute joined Verio in 2000 and was responsible for building and managing the technology infrastructure for the contact centers. He managed the integration of 15 independent contact centers to seven connected national contact centers, which handled more than 150,000 voice transactions per month.